1-Year Warranty

Every SleepSound product is covered for one full year against manufacturing defects, starting the day your order is delivered.

If it stops working the way it should because something was built wrong, we replace it free — and you don’t ship anything back to us.

What’s covered

  • Speakers that stop working, cut out, or distort on one or both sides
  • Bluetooth that won’t pair, or disconnects repeatedly during normal use
  • A battery that no longer holds a charge
  • Charging port failure
  • Seams, straps or fasteners that come apart under normal use
  • Any fault that was present when it arrived

What’s not covered

  • Changing your mind — that’s the 30-Night Comfort Guarantee below
  • Normal wear: pilling, fading, elastic loosening over time
  • Drops, pets, misuse, or machine washing against the care instructions
  • Water or liquid damage
  • Cosmetic marks that don’t affect how it works
  • Lost or stolen orders
  • Items not bought from gentlemorrow.com
The warranty and the guarantee are two different things. The 30-Night Comfort Guarantee is for the first 30 nights — if it’s simply not for you, send it back for a refund, no reason needed. The 1-Year Warranty runs for a full year and covers defects only.

How to make a claim

  1. Email us at gentlemorrow.support@gmail.com with your order number in the subject line.
  2. Show us the fault. A short photo or video is all we need — enough to see what’s gone wrong.
  3. We review within 2 business days and tell you either way.
  4. Approved claims ship free. We send a replacement at no cost. Keep the original — there’s nothing to return.

The details

  • Cover runs for 1 year from the delivery date.
  • The warranty covers the original purchaser and isn’t transferable.
  • One replacement per item.
  • If the exact item or colour is unavailable, we’ll send the closest equivalent or refund the item, your choice.
  • We may ask a couple of troubleshooting questions first — a surprising number of pairing problems are fixed in under a minute.
  • This warranty is in addition to your statutory rights and doesn’t limit them.

Questions before you buy? Email gentlemorrow.support@gmail.com — a real person answers.