Frequently Asked Questions

You can track your order anytime on our Track Your Order page. Enter your order number or tracking number to view the latest shipping updates.

Your order number is located in the confirmation email sent after checkout.

Tracking updates may take a few business days to appear after your order ships. Carriers sometimes need extra time to scan and update the package.

If your tracking has not updated after several days, contact us at gentlemorrow.support@gmail.com with your order number and we’ll help check the status.

Yes, Gentle Morrow offers free shipping on every order — no minimum spend.

Orders are typically processed within 1–2 business days. After dispatch, most orders arrive within 5–8 business days depending on location, carrier updates, holidays, customs, or high order volume.

Yes. Once your order has shipped, tracking information will be sent to the email used at checkout when available.

Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an issue, contact us as soon as possible.

Yes. Every order is covered by our 30-Night Comfort Guarantee — you may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging.

For hygiene and personal-use reasons, we do not accept returns on used or opened personal care or sleep items. Items that arrive damaged, defective, or incorrect are still eligible for support.

Please contact us within 48 hours of delivery at gentlemorrow.support@gmail.com with your order number and clear photos of the issue.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, approved refunds will be sent back to your original payment method. Please allow a few business days for your bank or card provider to process the refund.

The Gentle Morrow SleepSound Mask is a Bluetooth sleep mask designed to block out light while letting you listen to calming sounds, music, podcasts, white noise, or relaxing audio without wearing earbuds.

Yes. You can use it as a regular sleep mask without connecting Bluetooth.

Yes. It is soft, lightweight, and easy to pack, making it useful for travel, naps, flights, and nighttime routines.

The mask is designed to support a more relaxing sleep environment by blocking light and allowing you to listen to calming audio. Individual results may vary.

Gently spot clean the fabric with mild soap and water when needed. Allow it to fully air dry before use. Do not machine wash unless the product instructions say it is safe.

Yes. Every SleepSound product comes with a 1-Year Warranty against manufacturing defects, starting the day your order is delivered.

Speakers that stop working or distort, Bluetooth that will not pair or keeps dropping out, a battery that no longer holds a charge, charging port failure, and seams or straps that come apart under normal use. It does not cover normal wear, accidental damage, or water damage. Full details are on the warranty page.

They are two different things. The 30-Night Comfort Guarantee covers your first 30 nights — if it is simply not for you, send it back for a refund, no reason needed. The 1-Year Warranty runs for a full year and covers manufacturing defects only.

Email gentlemorrow.support@gmail.com with your order number and a short photo or video showing the fault. We review within 2 business days, and approved claims ship a free replacement — there is nothing to send back.

You can contact us through our Contact page or email us at gentlemorrow.support@gmail.com. Please include your order number if your question is about an existing order.

Please include your name, email used at checkout, order number, and a short description of the issue so we can help faster.