Frequently Asked Questions
Find answers about Gentle Morrow products, shipping, tracking, returns, and support.
Free Shipping • Secure Checkout • 30-Day Return Policy
Orders & Tracking
How do I track my order?
You can track your order anytime by visiting our Track Your Order page. Enter your order number or tracking number to view the latest shipping updates.
Where can I find my order number?
Your order number is located in the confirmation email sent after checkout.
Why is my tracking not updating yet?
Tracking updates may take a few business days to appear after your order ships. Carriers sometimes need extra time to scan and update the package.
What should I do if my tracking has not updated in a while?
If your tracking has not updated after several days, contact us at gentlemorrow.support@gmail.com with your order number and we’ll help check the status.
Shipping
Do you offer free shipping?
Yes, Gentle Morrow offers free shipping on every order.
How long does shipping take?
Orders are typically processed within 1–3 business days. After dispatch, most orders arrive within 5–9 business days depending on location, carrier updates, holidays, customs, or high order volume.
Will I receive a tracking number?
Yes. Once your order has shipped, tracking information will be sent to the email used at checkout when available.
What happens if I entered the wrong address?
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an issue, contact us as soon as possible.
Returns & Refunds
Do you accept returns?
Yes, you may request a return within 30 days of delivery.
What items are eligible for return?
To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging.
Are opened or used sleep items returnable?
For hygiene and personal-use reasons, we do not accept returns on used or opened personal care or sleep items. Items that arrive damaged, defective, or incorrect are still eligible for support.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery at gentlemorrow.support@gmail.com with your order number and clear photos of the issue.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How long do refunds take?
Once your return is received and inspected, approved refunds will be sent back to your original payment method. Please allow a few business days for your bank or card provider to process the refund.
Product Questions
What is the Gentle Morrow SleepSound Mask?
The Gentle Morrow SleepSound Mask is a Bluetooth sleep mask designed to block out light while letting you listen to calming sounds, music, podcasts, white noise, or relaxing audio without wearing earbuds.
Can I use the SleepSound Mask without Bluetooth?
Yes. You can use it as a regular sleep mask without connecting Bluetooth.
Is the SleepSound Mask good for travel?
Yes. It is soft, lightweight, and easy to pack, making it useful for travel, naps, flights, and nighttime routines.
Can the SleepSound Mask help me sleep better?
The mask is designed to support a more relaxing sleep environment by blocking light and allowing you to listen to calming audio. Individual results may vary.
How do I clean the SleepSound Mask?
Gently spot clean the fabric with mild soap and water when needed. Allow it to fully air dry before use. Do not machine wash unless the product instructions say it is safe.
Support
How can I contact Gentle Morrow?
You can contact us through our Contact page or email us at gentlemorrow.support@gmail.com. Please include your order number if your question is about an existing order.
What should I include when contacting support?
Please include your name, email used at checkout, order number, and a short description of the issue so we can help faster.
Still need help?
Our support team is here to help with orders, tracking, returns, and product questions.
