Shipping & Delivery
We work hard to get your order to you as quickly as possible.
PROCESSING
1–2 business daysFrom the moment you order to the moment it leaves our warehouse.
DELIVERY
5–8 business daysAfter dispatch. Times vary by location.
Tracking
Once your order has shipped, you’ll receive a tracking number by email when available. You can check the latest status any time on our Track Your Order page.
Delays
Shipping times are estimates. They may occasionally be affected by:
- Carrier delays
- Public holidays
- Customs processing
- Unusually high order volume
Incorrect address
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses — but if you spot a mistake, email us straight away and we’ll do everything we can before it ships.
Lost, damaged or delayed orders
Separately, every SleepSound product is covered by our 1-Year Warranty against manufacturing defects, and every order by our 30-Night Comfort Guarantee.
A real person answers — usually within 2 business days.
Contact Us